Demo
  • acumen

    CX Program Stuck in Neutral?

    ACUMEN TM will help you reach your CX destination: where the experience you offer - and the one your customers want - meet.

    Read More

Insight
strategy

Insight

You’ve done your journey mapping. You know your Customer Sat scores. Now, how do you deliver the experience your customers desire? We designed ACUMENTM to identify the experience your customers want, uncover the meaningful gaps in your current experience, and drive strategies to create alignment.

Click here to learn more.

Strategy
strategy

Strategy

Besides the insights gained from ACUMENTM, we scour your existing research and data and interview your people to get the whole picture. Then we develop a comprehensive CX strategy that aligns your organization behind a new level of customer insight and shifts CX into high gear.

Click here to learn more.

Design
strategy

Design

We work alongside your team to design a plan of action to bring your CX strategy to life. From the C-suite to the call center, Conga’s approach to CX Design turns strategy into action. The Conga CX Design Map 2.0TM takes you from start to finish.

Click here to learn more.

ACUMEN TM brings new spark and focus to organizations stalled in their customer experience efforts and delivers 4 major benefits.

  • Capitalizes on your existing assets (i.e., journey mapping, Voice of Customer, Customer Sat)
  • Unearths your customers’ emotional wants and needs, critical to achieving true customer loyalty
  • Drives the development of your CX strategy towards a clear destination where the experience desired and the experience offered align
  • Moves a stalled CX initiative into high gear

Get FREE case study

design map graphic

To help your company on its CX Journey, we’ve published a FREE design map that spells out our proven 5-phase process we’ve used successfully across industries and companies. Get it now!

pat dawson sign

CCXP LogoPat Dawson, CCXP
Principal | CX Strategist

Get Your Design Map

CongaCX

720 N. 4th St., Suite 710 • Minneapolis, MN 55401

© 2017 CongaCX Consulting. All Rights Reserved.

ACUMEN TM is a registered trademark of CongaCX and Strategic Toolbox. All rights reserved.