You’ve done your journey mapping. You know your Customer Sat scores. Now, how do you deliver the experience your customers desire? We designed ACUMENTM to identify the experience your customers want, uncover the meaningful gaps in your current experience, and drive strategies to create alignment.
Besides the insights gained from ACUMENTM, we scour your existing research and data and interview your people to get the whole picture. Then we develop a comprehensive CX strategy that aligns your organization behind a new level of customer insight and shifts CX into high gear.
We work alongside your team to design a plan of action to bring your CX strategy to life. From the C-suite to the call center, Conga’s approach to CX Design turns strategy into action. The Conga CX Design Map 2.0TM takes you from start to finish.