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ACUMEN TM

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ACUMEN brings new spark and focus to organizations stalled in their customer experience efforts and delivers 4 major benefits.

  • Capitalizes on your existing assets (i.e., journey mapping, Voice of Customer, Customer Sat)
  • Unearths your customers’ emotional wants and needs, critical to achieving true customer loyalty
  • Drives the development of your CX strategy towards a clear destination where the experience desired and the experience offered align
  • Moves a stalled CX initiative into high gear

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CongaCX

720 N. 4th St., Suite 710 • Minneapolis, MN 55401

© 2017 CongaCX Consulting. All Rights Reserved.

ACUMEN TM is a registered trademark of CongaCX and Strategic Toolbox. All rights reserved.